Custom Requests / Exceptions
Normal chat runs automatically — only custom content orders and true exceptions land here. Nothing was sent.
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No custom requests or exceptions
Automation handles normal conversations on its own. Custom content orders, complaints, safety flags, and provider failures appear here without blocking the chat. Real sending stays disabled until verified.
Audit trail
Every approve / edit / reject is recorded in the AuditLog with actor and timestamp. Real outbound sending is disabled — approvals stay in draft/review state in this MVP.